Rewards Program

Earn 5% Back on Every Purchase. Always.

How It Works

1. Create Your Free Account Sign up takes less than 30 seconds. Just enter your email at checkout and we'll send you a one-time verification code—no password required. Shopify's modern account system makes it fast and secure.
2. Shop & Earn Automatically Every purchase automatically earns you 5% back in store credit. There's no need to opt in, remember coupon codes, or meet minimum thresholds. Buy supplements, earn rewards—it's that simple.
3. Watch Your Balance Grow Log into your account anytime to see your current store credit balance. Credits post to your account after your order ships and are immediately available to use on your next purchase.
4. Redeem at Checkout When you're ready to use your rewards, simply log in during checkout and your store credit will appear as a payment option. Apply it to your order with one click.

Why You'll Love Renovo Rewards

Earning Store Credit

How Much You Earn

You earn 5% back in store credit on the product value of your order. Store credit is calculated on the final discounted product price only—after all promotional discounts are applied, but excluding shipping, taxes, and any store credit used for payment.

Earning Examples

When Credits Are Applied to Your Account

• Order Placement: When you place your order, the future store credit is calculated and reserved
• Immediate Use: Once credited, you can use it on your very next order—no waiting period
• Email Notification: You'll receive an email confirmation when store credit is added to your account

Redeeming Store Credit

How to Use Your Store Credit

1. Log into your account - At checkout, sign in with your email. We'll send you a one-time verification code.
2. View your available balance - Your store credit balance will be displayed in the payment section at checkout.
3. Apply store credit - Click "Apply Store Credit" to use your balance as payment.
4. Complete your purchase - Your credit is applied automatically. Pay any remaining balance with your preferred payment method.

Redemption Terms

• Account Login Required: You must be logged into your customer account to view and apply store credit at checkout
• One-Time Use Per Order: Store credit can only be applied to new orders at checkout—it cannot be applied to existing orders or modified after checkout
• Non-Transferable: Store credit is tied to your account and cannot be transferred to another customer or account
• Cannot Be Refunded for Cash: Store credit cannot be exchanged for cash, checks, or transferred to gift cards
• Works with Discounts: You can combine store credit with promotional discount codes—the discount applies first, then your store credit

Account Management

Creating Your Account

Getting started with Renovo Rewards is quick and easy:

• At Checkout: Simply enter your email address during checkout
• Receive Verification Code: We'll send a 6-digit code to your email
• Enter Code: Input the code to verify your account
• Start Earning: You're done! Your account is active and earning rewards immediately

No Password Needed: Shopify's modern customer accounts use one-time verification codes instead of passwords, making it more secure and easier to use.

Viewing Your Balance

Check your store credit balance anytime:

1. Visit renovosupply.com and click "Account" or "Sign In" at the top of the page
2. Enter your email address to receive a verification code
3. Enter the 6-digit code from your email
4. Your account dashboard shows your current store credit balance, transaction history, and all past orders

Program Terms & Conditions

Eligibility Requirements

• Account Required: You must have an active Renovo Supply customer account to participate. Store credit cannot be earned or used with guest checkout.
• Valid Email Address: A valid, verified email address is required to create an account and receive store credit notifications.
• U.S. Shipping Address: Currently available to customers with valid U.S. shipping addresses.
• Personal Use Only: Rewards program is intended for personal consumer use. Business, wholesale, or resale accounts may have different terms—contact us for details.
• One Account Per Customer: Each customer may only have one account. Multiple accounts created to abuse the program will result in forfeiture of all store credit and possible account termination.

Earning Limitations & Exclusions

• Product Purchases Only: Store credit is earned on product purchases only. Shipping fees, sales tax, gift cards, and other non-product charges do not earn rewards.
• After Promotional Discounts: Store credit is calculated on the final discounted product price after all promotional codes and Subscribe & Save discounts are applied.
• Canceled Orders: If an order is canceled before shipping, any store credit earned will be reversed and removed from your account.
• Returned Items: When you return an item, the store credit earned on that item will be deducted from your balance. For partial returns, only the proportional store credit for returned items is deducted.
• Fraudulent Activity: We reserve the right to void store credit earned through fraudulent payment methods, stolen credit cards, or any abuse of the rewards system.

Store Credit Balance & Expiration

• No Expiration Date: Store credit currently has no expiration date and remains in your account indefinitely.
• Account Closure: If you voluntarily close your account or request account deletion, any unused store credit will be permanently forfeited.
• Account Termination: If your account is terminated for violating our Terms of Service or for fraudulent activity, all store credit will be forfeited.
• Inactive Accounts: Accounts with no activity (no purchases or logins) for 3+ years may be subject to review. However, store credit will not automatically expire due to inactivity.

Prohibited Activities

The following activities are strictly prohibited and may result in immediate forfeiture of all store credit and/or permanent account termination:

• Creating multiple accounts to abuse the rewards program
• Using stolen credit cards or fraudulent payment methods to generate store credit
• Purchasing products for unauthorized resale using rewards-earned store credit
• Sharing, selling, or transferring account access or store credit to others
• Any attempt to exploit system vulnerabilities or manipulate reward calculations
• Placing orders with the sole intent of earning rewards, then returning the products

Program Modifications

Renovo Supply reserves the right to modify, suspend, or terminate the Rewards Program at any time. In the event of significant program changes:

• We will provide 30 days' advance written notice via email to active rewards members
• Program changes will be posted on this page with a clearly marked "Last Updated" date
• Existing store credit balances will be honored under the previous program terms
• Members will have a reasonable grace period to redeem existing store credit before any unfavorable changes take effect

Privacy & Security

Data Protection

Your rewards program data and personal information are protected according to our Privacy Policy:

• Secure Storage: All account information, transaction history, and store credit data are stored securely using Shopify's enterprise-grade, PCI-compliant infrastructure
• No Third-Party Sharing: Your rewards data is never sold, rented, or shared with third parties for marketing purposes
• Your Data Rights: You have the right to access, correct, export, or delete your account and rewards data at any time by contacting us

Account Security Best Practices

• One-Time Verification Codes: Each login requires a fresh code sent to your email, preventing unauthorized access
• Secure Your Email: Since account access is email-based, ensure your email account has a strong password and two-factor authentication enabled
• Report Suspicious Activity: If you notice unauthorized use of your store credit or suspicious account activity, contact us immediately at sales@renovosupply.com

Frequently Asked Questions

Questions About Your Rewards?